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Privacy Policy

Your privacy is important to Raw Rani and we are committed to protecting and safeguarding your privacy.

Raw Rani is a wellbeing beauty brand specializing in cosmetic products which are cruelty free, gluten free, paraben and sulfate free and suitable for all skin types.

This Privacy Policy describes how www.rawrani.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Information we collect

When you visit the Site, we collect certain information about your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • information that you provide directly: when you engage with raw rani, we may ask you to share your personal information. we have listed below the categories of personal information we may collect:

​​identifiers: such as a real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.

* for example, if you create an account, purchase any products, submit a product review, enter a competition and/or contact our customer service team you may provide your first name, last name, date of birth, gender, email address, mailing address and/or telephone number.

* when you register for an account, we will also collect information associated with your account such as the date you joined and your order numbers.

images and photographs: for example, if you enter a competition on the website or via social media when you tag us you may provide a photograph of yourself, or if you engage with us via technologies such as ar, face evaluation or other tools.

your opinions or other information: for example, if you review the products you have purchased from us or provide information about products and/or cosmetic concerns, and the brands and products you use.

commercial information: records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

  • information that we collect automatically: when you engage with raw rani we may use cookies and similar tracking technology to collect the following information about you automatically:

internet or other electronic network activity information: such as browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

* for example, when you visit the website, engage with raw rani content or with us digitally, we may collect certain information from your computer, tablet or mobile phone (“device”) such as your ip address, device type (i.e. make and model), unique device identification numbers, browser-type and time zone settings.

* we may also collect information about how your device has interacted with us including: the pages accessed and links clicked; how you navigate to and from the website; your preferences, the products and/or services that you have viewed or searched for; and crashes, download errors and response times.

inferences drawn from other personal information: such as a profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

* for example, when you visit the website, we may use the personal information indicated above to provide you with tailored advertising, content and products that we think you may like.

How we use it

We will use your personal information for the purposes set out in this policy, which will include:

  • to provide you with the products and services that you have requested: to administer our relationship with you and to carry out our obligations arising from the relationship between you and us, including internal accounting and administration purposes, to process payment for purchases or other services and to create and manage your account.

  • to process your payments: after you place an order on our website you will need to make payment for the goods or services you have ordered. your payment will be processed by payu payments. payu payments collects, uses and processes your information, including payment information, in accordance with their privacy policies. you can access their privacy policy via the following link(s): payu payments: https://www.payu.com/legal/privacy.

  • to verify your identity: for example we may use your email address to determine if you already have an account with us.

  • for analytics purposes: for example, we may analyze your personal information including your location, products and/or services requested, age, time zone, ip address and url visited, against our wider customer base for internal business purposes, such as generating statistics and developing marketing plans, to improve our services and products and the website. we may also aggregate and de-identify your information to create customer segments and share with our affiliates and partners.

  • to provide you with marketing communications that you might be interested in:  if you choose to receive marketing communications from us, we may use your personal information to keep you up to date with our latest products, services, surveys, announcements, upcoming events, sweepstakes, contests and other promotions via our newsletters, emails, or other communications.

  • for tailored advertising: we, or with third party vendors, may use your personal information to provide you with tailored advertising on third party sites, these advertisements are either: (i) “contextual" (meaning they are presented due to the webpage that you are viewing); or (ii) “behavioral advertising" or “interest-based advertising" (i.e. where advertisements are shown to you based upon your interests which we have inferred from your information including demographic, geographic and interest-based data). we may use tailored advertising to specifically include or exclude individuals who have registered for our products to ensure that you are provided with information about those products that are most relevant to you. to do this, we may track your browsing activity across different websites, different devices and/or different applications. we may match your browsing activity on one device, such as your mobile phone, with your browsing activity on another device, such as your tablet, to ensure our advertising is tailored to you. if you no longer wish to see tailored advertising, you can manage your cookie preferences and choose to opt out of those cookies by clicking, set my cookie choices. in addition, some third party sites allow you to stop seeing advertisements from specific advertisers on that site, so you should also check your preferences on those websites.

  • for sms communications: when you sign up to receive text messages from us on our website or via text message or opt to receive news, offers, updates on out-of-stock items from us by entering your name and phone number and clicking subscribe or ticking a box at checkout indicating that you would like to receive text messages from us, we collect your phone number, information about your browser, information about the page you signed up on, and any other additional information you may provide to us.

  • for non-marketing communications: we may use your personal information to communicate with you about important information in relation to your account, the service you have requested or other non-marketing communications. this includes: (i) emailing you to verify your identity when you sign-up; (ii) emailing you where you have requested a password and/or username reset; (iii) notifying you that a particular service has been suspended for maintenance or terminated; (iv) letting you know that we have updated this policy or our terms of use; or (v) letting you know about any products that you have requested or purchased. we will never contact you to ask for your password, please be careful if you receive any communications from people requesting this information.

  • to provide the best service to our customers: for example, we may use your personal information to process and respond to your questions and/or inquiries.

  • for site optimization and management: for example we may use your personal information provided to us to:

* administer the website;

* ensure the security of our networks and of your information;

* customize your future visits to the website based on your interests to ensure the most user-friendly online navigation experience;

* improve the website and our other digital offerings (including to fix operational problems such as pages crashing and software bugs); and

* provide services to our partners such as tools, analyses, data and insights to see how their website or mobile applications are used.

  • for enhanced viewing: we may use your ip address to provide you with short video clips of our products.

  • for product development and business development purposes: for example, we will use information we collect from you to improve our products and develop new products.

  • for fraud prevention and detection purposes and to protect and defend the rights and property of raw rani, our employees and business partners.

  • for employment application purposes: for example, if you contact us in relation to your employment prospects, we will use your personal information to consider you for current and future employment opportunities and to contact you with respect to employment opportunities at raw rani that you have expressed an interest in.

Why we use it

We are required to satisfy one or more of the reasons set out by applicable data privacy law before we can collect and use your personal information.

Generally, our business purpose for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. however, we will normally rely on the following reasons to collect and use your personal information:

  • performance of a contract: using your information may be necessary for us to perform our obligations under a contract with you or with a view to entering into such a contract. for example, where you have: (i) purchased services and/or products from us, we will need to use your information to provide those services and/or products; or (ii) approached us in relation to employment opportunities, the collection and use of your personal information is necessary to enable us to offer you the job role, process your acceptance of the offer, on-board you as an employee and fulfil our obligations as an employer.

  • compliance with our legal obligations: the collection and use of your personal information may be necessary to enable us to meet our legal obligations. for example, to verify your identity and undertake necessary due diligence checks.

  • pursuing our legitimate interests: where such processing is not overridden by your interests or fundamental rights, we are permitted to use your personal information where it is necessary in order to pursue our legitimate interests, for example to operate the website and our other digital offerings, to improve our products and services, content and our other digital offerings or to undertake marketing.

  • consent: in some limited circumstances, we may rely on your consent to collect and use your personal information. for example, we may rely on consent: (i) where you have approached us in relation to employment opportunities and have provided us with sensitive personal information, such as information in relation to your racial and ethnic origin, sexual orientation, religion, physical and mental health, disabilities or trade union membership; or (ii) in relation to the sending of e-marketing or communications.

* if we rely on consent, this will be made clear to you at the time we request your information. you can withdraw your consent at any point by using the mechanism provided at the time, or by contacting us using the contact details provided on the website “contact raw rani".

  • vital interests: in some instances, we may need to use your personal information to protect your vital interests or those of another person.

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You may not always be required to provide the personal information that we have requested. However, if you choose not to provide certain information, you may not be able to take advantage of some of our services. Any information that is so required is clearly marked as mandatory. If you would prefer that we not collect certain personal information from you, please do not provide us with any such information, or opt out of providing this information where applicable.

 

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

 

If we collect and use your personal information in reliance on our legitimate interests (or those of any third party), these interests will normally be as set out in this policy; however, if this changes we will make clear to you at the relevant time what those legitimate interests are.

 

If you have any questions or need further information concerning the business purpose on which we collect and use your personal information, please contact us using the contact details provided in the contact section.

Who do we share it with

  • with our affiliates – we may make your personal information available to raw rani affiliated companies to allow us to provide our products and services to you, for the purposes described in this policy, or as notified to you when we collect your personal information.

  • with third parties for marketing purposes: certain promotions and events may offer you the opportunity to consent to receive marketing communications from our business. if you have given your consent, your personal information may be used by such third party for the purposes stated at the point you enter the event and/or sign-up to receive the promotional updates.

  • with our service providers and business partners: we engage third party service providers and business partners to perform functions on our behalf (for example, to support the delivery of our products, or the website).

  • as part of a business transfer: raw rani may disclose your personal information to an actual or potential buyer (and its agents and advisers) in relation to any actual or proposed divestiture, merger, acquisition, joint venture, bankruptcy, dissolution, reorganization, or any other similar transaction or proceeding.

  • to comply with laws: raw rani may disclose your personal information to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person; and

  • to any other person with your consent to the disclosure.

Your data protection choices and rights

Raw Rani respects your right to access and control your personal information. You have choices about the data we collect. When you are asked to provide personal information that is not necessary for the purposes of providing you with our services, you may decline. However, if you choose not to provide data that is necessary to provide a service, you may not have access to certain features or services.

We aim to keep all personal information that we hold accurate, complete and up-to-date. While we will use our best efforts to do so, we encourage you to tell us if you change your contact details. However, if you believe that the information we hold about you is incorrect, incomplete or out-of-date, please contact us at care@rawrani.com.

  • access to personal information: in some jurisdictions, you have the right to request access to your personal information. in these cases, we will comply, subject to any relevant legal requirements and exemptions, including identity verification procedures. before providing data to you, we will ask for proof of identity and sufficient information about your interaction with us so that we can locate any relevant data. we may also charge you a fee for providing you with a copy of your data (except where this is not permissible under local law).

  • correction and deletion: in some jurisdictions, you have the right to correct or amend your personal information if it is inaccurate or requires updating. you may also have the right to request deletion of your personal information. please note that such a request could be refused because your personal information is required to provide you with the products or services you requested, e.g. to deliver a product or send an invoice to your email address, or that it is required by the applicable law.

  • do not track: some web browsers (including safari, internet explorer, firefox, and chrome) incorporate a “do not track” (“dnt”) or similar feature that signals to websites that a user does not want to have his or her online activity and behavior tracked. if a website that responds to a particular dnt signal receives the dnt signal, the browser can block that website from collecting certain information about the browser’s user. not all browsers offer a dnt option and dnt signals are not yet uniform. for this reason, many website operators, including raw rani, do not respond to dnt signals unless otherwise required by applicable law.

In case you visit a third party site through our website

The website may contain links to or from third party sites. Please be aware that we are not responsible for the privacy practices of such third parties. This policy applies only to the personal information we collect as described above. We encourage you to read the privacy policies of third party sites you access from links on the website or otherwise visit.

Minors

You must be aged 13 or over to use the raw rani site and our other digital offerings.

We take your privacy very seriously and we understand the importance of taking extra precautions to protect the privacy and safety of children who use our products and services. We do not solicit or knowingly collect personal information from children aged 13 and under. If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.

Contact

We have taken great measures to ensure that your visit to the website is an excellent one and that your privacy is respected. If you have any questions, comments, or concerns about our privacy practices and/or would like to submit a privacy request, please contact us either:

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